Terms and Conditions
Last updated: 7.3.2026
These Terms and Conditions govern the use of the IQ Training website and the purchase and use of any online training courses or services provided through the website.
By accessing our website or purchasing a course, you agree to these Terms and Conditions.
1. Company Information
IQ Training is the trading name of IQ Learning Group Limited. Registered Address: 120 Priory Street Carmarthen SA31 1NB United Kingdom Email: [email protected] References to “we”, “us”, or “our” refer to IQ Learning Group Limited trading as IQ Training.2. Services Provided
IQ Training provides online e-learning courses and training materials, including but not limited to:- Food Hygiene training
- Allergen Awareness training
- Compliance-related courses
- Downloadable resources and training materials
3. Account Registration
To access certain courses or services, you may be required to create an account. You agree to:- Provide accurate information when creating an account
- Keep your login details secure
- Not share your login details with others
- Notify us immediately if you believe your account has been compromised
4. Course Access
Once a course has been purchased, access will be granted via the online learning platform. Course access may be limited to a specific period as stated at the time of purchase. We reserve the right to update or modify course content to improve training materials or maintain regulatory accuracy.5. Certification
Upon successful completion of a course and any required assessments, a certificate may be issued. Certificates are provided based on successful completion of the course requirements. IQ Training does not guarantee that a certificate will automatically satisfy the requirements of any specific regulatory authority or employer, and it remains the responsibility of the learner or business to ensure appropriate training standards are met.6. Payments
All course purchases must be paid in full at the time of purchase unless otherwise stated. Payments are securely processed through third-party payment providers. Prices are displayed on the website and may be updated at any time.7. Refund Policy
Due to the digital nature of online courses, once a course has been accessed or the learning materials have been made available, refunds may not be available. Refund requests may be considered in limited circumstances where technical issues prevent course access and cannot be resolved. Refund requests should be submitted by contacting: [email protected]8. Intellectual Property
All content provided through IQ Training, including but not limited to:- Course materials
- Videos
- Text content
- Graphics
- Training resources
9. Acceptable Use
Users agree not to:- Attempt to gain unauthorised access to the website or learning platform
- Distribute course materials without permission
- Use the platform for unlawful purposes
- Disrupt the operation of the website or learning system
10. Limitation of Liability
While we make reasonable efforts to ensure the accuracy of our training materials, IQ Training does not accept liability for:- Errors or omissions in course content
- Business decisions made based on training materials
- Losses arising from use of the website or services
